1.1 What these terms cover. These are the terms and conditions on which we supply services to you.
1.2 Why you should read them. Please read these terms carefully before you submit your booking to us. These terms tell you who we are, how we will provide services to you, how you and we may change or end the contract, what to do if there is a problem and other important information.
2.1 Who we are. We are Signature Tuition Ltd, a company registered in England and Wales. Our company registration number is 10569222 and our registered office is 17 Brisbane Grove, Stockton-On-Tees TS18 5BW.
2.2 How to contact us. You can contact us by telephoning us on:
Landline: 01642 585270
Mobile: 07951 120593
or by writing to us at:
Post: 17 Brisbane Grove, Stockton-On-Tees, TS18 5BW
2.3 “Writing” includes emails. When we use the words “writing” or “written” in these terms, this includes emails.
3.1 How we will accept your booking. Our acceptance of your booking will take place when the application form is submitted to us, either in person or via email, at which point a contract will come into existence between you and us.
3.2 The Application Form. The application form is attached to these terms and conditions. We shall use this application form to describe the services being provided by us to you. The application form will also set out other terms agreed between us and you including the fees for these services, the payment terms, the duration of the services and any additional terms.
4.1 The services are as described in the application form and in these terms and conditions.
4.2 Any variation to the services must be agreed by us.
4.3 We shall take all reasonable measures to keep course information correct but may alter course details at any time. We shall notify you in writing of any such changes.
4.4 The services shall start on the date set out in the application form and shall continue until the services are complete or you end the contract as described in Clause 10 or we end the contract by written notice to you as described in Clause 11.
4.5 The services shall be carried out at the location described on the application form or other location as agreed by you and us. We shall refer to this as the teaching venue.
4.6 We shall discuss and agree dates for the delivery of services with you. If our supply of the services is delayed by an event outside our control then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of delay. Provided we do this we will not be liable for delays caused by the event, but if there is a risk of substantial delay you may contact us to end the contract and receive a refund for any services you have paid for but not received.
4.7 We may need certain information from you so that we can supply the services to you, for example, details of your child’s exam syllabus and educational requirements. We will provide a diagnostic form to you so that you can provide this information to us. If you do not give us this information within a reasonable time of asking for it, or if you give us incomplete or incorrect information, we may either end the contract (and Clause 11 will apply) or make an additional charge of a reasonable sum to compensate us for any extra work that is required as a result. We will not be responsible for supplying the services late or not supplying any part of them if this is caused by you not giving us the information we need within a reasonable time of asking for it.
4.8 We may suspend the supply of services if:
4.8.1 you do not pay. If you do not pay us for the services when you are supposed to (as set out on the application form) and you still do not make payment within 7 calendar days of us reminding you that payment is due, we may suspend the services until you have paid us the outstanding amounts;
4.8.2 you or the pupil display disruptive or threatening behaviour. If we feel your behaviour (or that of the pupil’s) is counterproductive to us providing our services, we may suspend or terminate the services (please see clause 6.6 below); or
4.8.3 the pupil is left unattended at the teaching venue (please see clause 6.8 below) we will contact you in writing to tell you we are suspending services.
4.9 Where the services are for tutoring sessions, the tutoring sessions can be conducted on an individual or shared basis as agreed with us and specified on the application form. An additional fee may apply where the tutoring session is to be conducted on a shared basis.
4.10 We may, from time to time, use audio recording equipment to record the content of the tutoring sessions. We will always consult you and the pupil prior to any recording taking place. The pupil will not be made identifiable. You do not have to agree to the recording taking place. Any recordings taken will not be made public and shall only be used by us, for internal training purposes.
5.1 The price for the services is as specified in the application form.
5.2 The terms for payment are also as specified in the application form. If you are block booking tutoring sessions, you must make an advanced payment of 100% of the price of the services to receive the discount.
5.3 The duration of a tutoring session will be determined on an individual basis and we shall agree this with you on completion of the free consultation session.
5.4 In the event that a tutoring session, at your request, is conducted at a different location other than the normal teaching venue; or the teaching venue is outside of the areas we would normally offer our services you may be responsible for the expenses incurred by us when travelling to and from the tutoring session. We would notify you on any additional expenses beforehand and any such additional expenses would be calculated at 50 pence per mile from TS18.
5.5 You must settle all payments for services within 7 calendar days from the invoice date where advanced payment has not been taken by us for the services.
5.6 We are entitled to vary the fees to take account of:
5.6.1 any additional services requested by you which were not included in the original application form;
5.6.2 any reasonable increase in rates, if applicable;
and we shall notify you of any variation to the fees in writing.
6.1 You agree to cooperate fully with us with regard to the obligations set down in these terms and conditions.
6.2 You are responsible for the prompt attendance of the pupil at the tutoring session. If the pupil is late we shall not extend the time of the tutoring session.
6.3 We expect the pupil to have the necessary stationary (e.g. pens, paper etc.) for use in the tutoring sessions. Such stationary will not be provided by us to the pupil.
6.4 You will encourage the pupil to regularly practice the learned material between each tutoring session and any homework tasks set by us are completed in full. Whilst we understand, the pupil may have other commitments; in order for the pupil to progress we do advise the pupil to review the work undertaken in the tutoring sessions and complete the tasks we may set. We cannot be held responsible for any lack of progression by the pupil.
6.5 You agree to pay the fees as specified on the application form and in these terms and conditions.
6.6 You must ensure that the pupil behaves in a respectful and appropriate manner at all times. Disruptive or threatening behaviour by a pupil will result in suspension or termination of the services, at our discretion. In such cases no refunds shall be payable by us to you.
6.7 We ask that no one else apart from you and the pupil attend a tutoring session unless you have discussed this with us prior to the tutoring session and we have agreed to this.
6.8 In the event that the pupil is under 18, we cannot be held responsible for chaperoning the pupil. In such situations a responsible adult must remain at the teaching venue at all times. Should you leave the teaching venue during a tutoring session, we will have to suspend the tutoring session with the pupil immediately. If we arrive at the teaching venue and you are not there, we will have to re-schedule the tutoring session for a time when you are at the teaching venue with the pupil. We may have to charge an additional fee where we need to suspend or reschedule a tutoring session because you are absent from the teaching venue.
6.9 We are not responsible for guarding a house or its contents at any time.
7.1 We will supply the services as specified in the application form and in these terms and conditions.
7.2 We will perform the services with reasonable skill and care and to a reasonable standard and in accordance with any recognised codes of practice and government guidelines.
7.3 We will hold all professional qualifications required to provide the services.
7.4 We will complete all necessary vetting and barring processes required to work with children and young people. We can provide evidence of this to you before we commence the services.
8.1 If you need to cancel and rearrange a tutoring session, we ask that you provide us with at least 24 hours’ notice.
8.2 In the event you are unable to provide at least 24 hours’ notice, we may at our discretion, charge you the standard tutoring session fee, as applicable at that time.
8.3 If you have prepaid for a block booking and you do not provide at least 24 hours’ notice, we may at our discretion, deduct that tutoring session from your remaining tutoring sessions.
9.1 You have the legal right to change your mind under the Consumer Contracts Regulations 2013. This means you can exercise your right to change your mind within 14 days and receive a full refund.
9.2 You do not have a right to change your mind when the services have been completed, even if the cancellation period is still running.
9.3 The 14 day period starts after the day we confirm acceptance of your booking by receipt of the application form. However, once we have completed the services you cannot change your mind, even if the period is still running. If you cancel after we have started the services, you must pay us for the services provided up until the time you tell us that you have changed your mind and we may charge reasonable compensation for the net costs we will incur as a result of your ending the contract. If you have paid for block booking tutoring sessions, we shall refund you for those tutoring sessions not taken but the block booking discount will be lost and the standard rate for tutoring sessions will be applied to calculate your refund.
10.1 You can always end your contract with us after the cooling off period has ended.
10.1.1 We are under a legal duty to supply the services in conformity with this contract. Under the Consumer Rights Act 2015 you can ask us to repeat or fix a service which is not carried out with reasonable care and skill, or get some money back if we can’t fix it. We ask that you contact us as soon as possible should you be dissatisfied with our services, so that we can discuss this with you and look to resolve the matter.
10.1.2 If there is a problem with the services or to exercise your legal rights as mentioned above, please contact us. You can telephone us on:
Landline: 01642 585270
Mobile: 07951 120593
or by writing to us at:
Post: 17 Brisbane Grove, Stockton-On-Tees, TS18 5BW
We have provided a model cancellation form at the end of these terms and conditions, which you can use to notify us of your wish to end the contract.
10.2 If you are wishing to end the contract for a reason set out below, the contract will immediately end and we will refund you in full for any services which have not been provided. The reasons are:
10.2.1 we have told you about an upcoming change to the services or these terms which you do not agree to; or
10.2.2 you have a legal right to end the contract because of something we have done wrong.
10.3 If we are not at fault (see clause 11.1) and you do not have the right to change your mind (see clause 9), you can still end the contract before it is completed, but you may have to pay us compensation.
A contract for services is completed when we have finished providing the services and you have paid for them. If you want to end a contract before it is completed where we are not at fault and you have not changed your mind, just contact us to let us know. The contract will end immediately. You must pay us for the services provided up until the time you tell us that you want to end the contract and we may charge reasonable compensation for the net costs we will incur as a result of your ending the contract. If you have paid for block booking tutoring sessions, we shall refund you for those tutoring sessions not taken but the block booking discount will be lost and the standard rate for tutoring sessions will be applied to calculate your refund.
11.1 We may end this contract at any time by writing to you, if you break the contract:
(a) if you do not make any payment to us when it us due and you still do not make payment within 7 calendar days of us reminding you that payment is due; or
(b) if you do not, within a reasonable time of us asking for it, provide us with information that is necessary for to provide the services;
11.2 We may end this contract with immediate effect if you or the pupil demonstrates any physical or verbal abuse towards us. No refund will be given.
11.3 You must compensate us if you break the contract, if we end the contract in the situations set out in clause 11.1 we will refund any money you have paid in advance for the services we have not provided but we may deduct a reasonable charge as compensation for the net costs we will incur as a result of your breaking the contract.
12.1 We will use the personal information you provide us:
(a) to supply the services to you and the pupil;
(b) to process your payment for the services; and
(c) if you agreed to this during the booking process, to give you information about similar services that we provide, but you may stop receiving this at any time by contacting us.
12.2 We will comply with the Data Protection Act 1998 and any other applicable data protection legislation concerning the processing of personal data.
12.3 We may wish to take photos and/or videos during a tutoring session for publicity purposes or for the recordings to be used for feedback. We will always ask for your consent in this situation and you do not have to give us your consent.
13.1 Nothing in these terms and conditions shall exclude or limit our liability for death or personal injury, caused by our negligence or the negligence of our employees, agents or subcontractors; for fraud or fraudulent misrepresentation; for breach of your legal rights in relation to the services, including the right to receive the services as described, of satisfactory quality; and supplied with reasonable skill and care under the Consumer Protection Act 1987.
13.2 If we are providing services in your property, we will make good any damage to your property caused by us as a direct consequence of our actions.
13.3 We are unable to guarantee the success of any pupil in sitting any exams, courses, interviews or submitting any CV or job applications based on the services we provide and we cannot accept any liability for any failure of the pupil in connection with the services we provide.
14.1 We may transfer this agreement to someone else. We may transfer our rights and obligations under these terms to another organization. We will always tell you in writing if this happens. If you are unhappy with the transfer you may contact us to end the contract within 7 calendar days of us telling you about it and we will refund you any payments you have made in advance for the services not provided.
14.2 You need our consent to transfer your rights to someone else. You may only transfer your rights or your obligations under these terms to another person if we agree to this in writing.
14.3 Nobody else has any rights under this contract. This contract is between you and us. No other person shall have any rights to enforce any of its terms. Neither of us will need to get the agreement of any other person in order to end the contract or make any changes to these terms.
14.4 If a court finds any part of this contract illegal, the rest will continue in force. Each of the paragraphs of these terms operates separately. If any court of relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.
14.5 Even if we delay in enforcing this contract, we can still enforce it later. If we do not insist immediately that you do anything you are required to under these terms, or if we delay in taking steps against you in respect of your breaking the contract, that will not mean that you do not have to do those things and it will not prevent us from taking steps against you at a later date.
14.6 Which laws apply to this contract and where you may bring legal proceedings. These terms are governed by English law and you can bring legal proceedings in respect of the services in the English courts.